Frequently Asked Questions

Sweep FAQ — Common Questions & Detailed Answers

Get clear, detailed answers to the most common questions about using sweep — all in one place. Everything from registration and payments to games and bonuses, covered straightforwardly.

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What can we help you with?

Browse the categories below to quickly find the answer you're looking for.

Registration & Account
How to register on sweep, what information is required, and the minimum age — you'll find answers to all of these in the registration section. A step-by-step guide for new members is also provided.
Login & Security
Password reset, two-factor authentication, account lock — find solutions to all these issues in the login section. Tips for keeping your account secure are included as well.
Deposits & Withdrawals
Find out which payment methods are accepted for deposits — including bKash, Nagad, and Rocket — what the minimum amounts are, and how long withdrawals take.
Bonuses & Promotions
Welcome bonuses, reload bonuses, cashback, and free spins — how to claim them, what the conditions are, and how long they last — all the details are clearly laid out in the bonuses section.
Games & Betting
Which games are available, how Live Casino works, what the betting rules are — you'll find detailed information on thousands of games in the Games & Betting section.
Customer Support
Learn how to reach the sweep support team, how long it takes to get a response, and what kinds of issues they can help you with.
All FAQs

Sweep FAQ — By Category

Account & Registration

Signing up on sweep is quick and easy. On the registration page, go and fill in the form with your name, email or mobile number, password, and date of birth. After registration, a verification code will be sent to your email or by SMS. Enter that code and your account will be activated. The whole process takes no more than 2 minutes.

To register, you'll need your full name, a valid email address or mobile number, a strong password, and your date of birth. In some cases, your National ID or passport details may be required for identity verification. It's important to provide accurate information, as everything is verified during payment processing.

You must be at least 18 years old to register on sweep. This is part of our responsible gaming policy. Accounts may be suspended if age verification fails. To learn more, Responsible Play visit the page.

No. Each person may only register one account on sweep. Attempting to create multiple accounts may result in all accounts being closed and balances forfeited. Our system automatically detects duplicate accounts.

After registration, complete initial verification using the code sent to your email or mobile. Before large withdrawals, you may need to upload a photo of your NID or passport for identity verification. Verification is typically completed within 24 hours.
Deposits & Withdrawals

sweep supports deposits via bKash, Nagad, and Rocket. Bank transfers and select cryptocurrency methods are also supported. To learn more, Financial Transactions visit the page.

The minimum deposit on sweep is ৳500 BDT. This amount may vary slightly depending on the payment method. The maximum deposit limit depends on your account level and verification status.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. Having a verified account helps speed up the process.

The minimum withdrawal amount at sweep is ৳300 BDT. Before withdrawing, make sure your account is fully verified and all bonus wagering requirements have been met.

First, wait 30 minutes. If the funds still haven't arrived, copy the transaction ID from your mobile banking app and email it to support@sweep.onl. Including a screenshot will help us resolve it faster.
Bonuses & Promotions

After your first deposit as a new member, a welcome bonus will be credited automatically to your account. To find out the bonus amount and terms, Latest Promotions visit the page.

Wagering requirements mean you need to place bets a set number of times before withdrawing bonus funds. For example, with a 10x wagering requirement on a ৳1,000 BDT bonus, you'd need to complete ৳10,000 BDT in bets. Requirements vary by bonus.

Yes, most bonuses have an expiry date. Typically, wagering requirements must be met within 7–30 days of receiving the bonus. Any unused bonus will be forfeited once it expires. The expiry period for each bonus is stated in its terms and conditions.

Log in to sweep every day to earn a daily login bonus. The more consecutive days you log in, the higher the bonus grows. Missing a day resets your streak. Bonuses are credited directly to your wallet.
Games & Betting

sweep has thousands of games including slots, Live Casino, table games (Blackjack, Roulette, Baccarat), lottery, crash games, and Sports Betting. To learn more, Popular Games visit the page.

Yes, all Live Casino games on sweep are fully playable on mobile. You get the same experience on both Android and iOS devices. All you need is a stable internet connection to play with a live dealer.

In sweep's betting section, you can bet on cricket, football, tennis, and more. Both pre-match and live betting are available. You'll need sufficient balance in your account to place bets. To learn more, Betting visit the page.

If you get disconnected, your game progress is saved on the server. When you reconnect, you can continue from where you left off. If a disconnection occurs during an active bet and there's a dispute over the result, contact support@sweep.onl.
Security & Privacy

Yes. sweep uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. For more details, Privacy Policy read more.

You can enable 2FA from the "Security" section in your account settings. It can be set up via mobile number or an authenticator app. Once enabled, you'll need to enter an additional code each time you log in, making your account significantly more secure.

Email support@sweep.onl immediately and request a temporary account lock. Then reset your password and enable 2FA. Our support team will investigate promptly and take the necessary action.

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number. A reset link or code will be sent to you. Use that link to set a new password.
Customer Support

You can reach us by emailing support@sweep.onl. Our support team is available 24 hours a day, 7 days a week, and typically responds within 2–4 hours. For urgent matters, include "URGENT" in the subject line.

Send an email to support@sweep.onl with a detailed description of the issue. Attach a screenshot or transaction ID if possible. Our team will investigate within 48 hours and get back to you with an update. We take every complaint seriously.

Yes, sweep's customer support team provides assistance in Bengali. Our team is fully equipped to communicate in Bengali with users in Bangladesh. Support in English is also available.

If you can't find the answer to your question here, contact us directly support@sweep.onl. Our team is available 24/7 and ready to resolve any issue you have.

Category

Email Support

Email us with any issue and you'll hear back within 2–4 hours.

support@sweep.onl

Support Hours

Our support team is available 7 days a week, 24 hours a day.

Active 24/7

Responsible Gaming

Be aware of gaming addiction. Seek help if you need it.

Learn More
More Details

Learn More About sweep

Sweep is one of Bangladesh's most trusted online gaming platforms. This FAQ page is designed to help users quickly find answers to any question — from registration and payments to games and bonuses, everything is explained clearly.

Why is sweep safe?

Sweep is a licensed gaming platform that uses SSL encryption and advanced security technology. Your personal information and financial transactions are fully protected. Our Privacy Policy and Terms & Conditions Fully transparent.

How easy is the payment process?

You can deposit on sweep via bKash, Nagad, and Rocket in just a few seconds. Withdrawals are processed quickly too. The payment system is designed with Bangladeshi users in mind, so you can transact without any hassle.

Game Variety

Sweep offers thousands of games including slots, Live Casino, Sports Betting, and lottery — all run fairly using RNG (Random Number Generator) technology. New games are added regularly.

Responsible Gaming

Sweep believes in responsible gaming. We want you to enjoy gaming as entertainment, not let it become an addiction. Features like deposit limits, self-exclusion, and cooldown periods are available. To learn more, Responsible Play visit the page.

  • No one under the age of 18 is permitted to open an account on sweep
  • Every transaction is fully secure and encrypted
  • 24/7 Customer Support in Bengali
  • Regular Bonus & Promotion Offers
  • A seamless experience on both mobile and desktop
  • Clear Terms & Conditions

If you have a question that isn't covered in this FAQ, reach out directly at support@sweep.onl. Our team is always here to help. We're committed to making your sweep experience as smooth and enjoyable as possible.

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